Therapists on our site typically respond to those seeking therapy in about 4 business days. However, if you have not heard back from the therapist you reached out to we recommend trying the following:
1. Check your spam or promotions folders for an email from the therapist. Sometimes responses go to spam or promotional folders by mistake.
2. If a therapist has their phone number listed on their profile or website, please try calling them. Phone calls tend to be the quickest way to get in touch with a therapist.
3. If the therapist has a website listed on their profile, please check and see if they have a scheduling page for you to set up an appointment or consultation with them. This can be a sure way to get a set time to speak with them.
Therapists on our site work independently from us and do not include us in the process of responding to potential clients or making appointments. This is why we find trying the above steps to be the quickest way to get in touch with a therapist.
However, if you find that you still have not heard back from them, please reach out to our care team and we will do our best to get you in touch with this therapist.